FAQs

What’s Big Drop all about?

We’re on a mission to make alcohol-free craft beers that taste incredible. Beers that are big on flavour and personality, but never more than 0.5% ABV. From our base in the UK, we partner with innovative brewers around the world to take alcohol-free enjoyment to new heights. We create big-tasting beers that make you say ‘yes!’

How does Big Drop make 0.5% ABV beer?

Unlike some brewers, we do not use a process to de-alcoholise our beers. We skillfully and carefully formulate our beers from the yeast we use and the fermentable sugars used so that the reaction is limited, thus naturally ensuring we do not exceed 0.5% ABV in our brews. 

Where is Big Drop brewed?

We use contract brewing to ensure that our beers are made as close to our consumers as possible for quick delivery, quality control, and to help with our ecological footprint. We currently brew in the UK, Australia, the USA, and Canada. We are always looking to expand our markets. 

Why do Big Drop use lactose in some of their beers?

We strive to generate the most true-to-style, highest-quality, products we can. To achieve this, we feel this is best done by brewing our beer naturally. Brewing non-alcoholic beer naturally requires a stable fermentable sugar. Lactose is one of these sugars due to the lack of hydrolysing, meaning the reaction with yeast is limited and thus ensuring we don’t exceed 0.5%. We use lactose powder not only for the stability that it brings to the finished product, but also to the added natural sweetness and mouthfeel, which is often missing from ‘watery’ non-alcoholic versions of classic beer styles. 

Are Big Drop beers vegan?

We are always trying to innovate processes and develop new products in order to make our range as accessible and inclusive as possible, whether this be gluten free or vegan friendly. However, at present the majority do include lactose powder. But those which don’t are clearly marked ‘Vegan’ on our website.

Are Big Drop beers gluten free?

We do have a selection of gluten free beers available, these are marked as ‘Gluten Free’ and also contain the Gluten PPM below the ingredients list on each product page. These beers are derived from gluten based products including – wheat, barley, and oats. However, UK regulation states the following: ‘A small amount of a gluten-containing ingredient may be included in foods listed as "gluten-free" or "very low in gluten," if the final product is capable of a maximum of 20 mg/kg and 100 mg/kg, respectively. It is only if gluten-containing ingredients are specifically prepared, and/or processed to reduce the gluten content that they may be included.’

Fortunately, we fall into this category when classifying the Big Drop Brews as gluten free, due to both the final gluten content on our products being below <20 PPM, but also the manner in which we prepare the gluten-containing cereals prior to brewing. 

Our grain and malt bills are considerably smaller than those of normal beers which in turn decreases the gluten content in our final product. Alongside this, we use specially treated wheat and barley, coupled with a strenuous filtration method to remove gluten particulates prior to packaging, therefore allowing them to be enjoyed by those on a gluten-free diet or those who suffer from gluten intolerance. As with any allergies, we do advise caution.

When should I expect my Big Drop order?

We aim to deliver to England, Wales, Scotland, Scottish Highlands & Northern Ireland by next day courier for orders received on Tuesday to Friday, however lead times can be as long as 5 working days.

Please note that during the on-going Covid-19 pandemic, our shipping lead times may be longer than usual to ensure safety of our staff and ensure suitable practices are put in place. We will get your order fulfilled as soon as possible - at present we're shipping within 3-5 working days, if not sooner.

Do Big Drop offer free delivery in the UK?

Delivery is free for all orders of £30 and over. At checkout, delivery charges will be applied to orders under £30.

My Big Drop delivery was incomplete, what do I do?

The vast majority of our deliveries take place without issue, so we would like to apologise if only part of your order may have been delivered, resulting in a partial delivery. This usually occurs for one of the following reasons: Breakage / Damaged sustained to one of the consignments, Loading error at the national hub or delivery deport.

If you ever experience any issues with your order or delivery, please email us at customersupport@bigdropbrew.com and we will contact the courier to establish which of the above reasons it relates to, and ensure this is resolved as soon as possible for you.

My Big Drop order was damaged, what do I do?

We endeavour to ensure that your goods are packaged as securely as possible to eradicate the likelihood of damage on dispatch; however, accidents can happen and on rare occasions our packages can suffer damage in transit due to their fragility. If you ever experience any issues with your order or delivery, please email us at customersupport@bigdropbrew.com and we will respond to help resolve the issue.

Do Big Drop currently offer subscriptions for cans?

We offer subscriptions for customers wishing to order regularly and save 15% on each subscription delivery; however, at this time we only have subscriptions in bottles.

I have a subscription with you, but want to pause it. How do I do this?

You can manage your subscription under your account. Just sign into your account and then click “Manage Subscription” and you can pause and unpause at your leisure. If you experience any issues, please email us at customersupport@bigdropbrew.com and we will respond to help resolve the issue.